1. Introduction
This policy describes how JAS Tour & Travels (“JAS”, “we”, “us” or “our”) handles information when you visit this website, enquire about a trip or book a service. We use information for the purposes described here and take reasonable steps to protect it. We may revise this policy by publishing an updated version on this page.
2. Information we may collect
Depending on how you interact with JAS, information may include:
- Your name, phone number, email address and other contact details you provide.
- Booking information such as pickup and destination, itinerary, dates, passenger or luggage requirements, fare, payment status and trip-related requests.
- Messages, enquiries, feedback, ratings and information you provide when requesting support.
- Payment transaction references and status. Payments handled by a payment provider are also subject to that provider’s practices; JAS does not need your full payment credentials to coordinate a booking.
- Technical and usage information such as IP address, browser or device type, pages visited, access times, diagnostic events and referring website.
- Location information if you choose to share it, provide it in a booking, or enable a location feature used for a trip.
Please do not send identity, payment or other sensitive information unless it is required for your request and you are using an appropriate channel.
3. How we use information
We may use information to respond to enquiries, create and manage bookings, coordinate drivers and travel providers, process or reconcile payments, provide trip updates and customer support, address safety or service issues, maintain and secure the website, improve our services, and meet legal or regulatory obligations. We may also use contact details for offers where allowed by law and, when required, with your consent.
4. When information is shared
We may share the minimum information reasonably needed with a driver or transport provider assigned to a trip, payment processors, booking or website service providers, customer-support providers, professional advisers, insurers or claims handlers involved in an incident, and public authorities when required by law or necessary to protect people or respond to a legal claim.
JAS does not sell personal information for third-party direct marketing. A provider that receives information to perform a service may handle it under its own privacy terms and applicable law.
5. Cookies and similar technologies
This website or an embedded booking, analytics or payment tool may use cookies or similar technologies to support site functions, remember preferences, understand usage or measure service performance. Browser settings can be used to review or block cookies, although some site functions may not work as intended. Third-party tools may set their own technologies and publish separate privacy information.
6. External links and data security
Links to other websites are provided for convenience. JAS does not control those websites; review their privacy notices before sharing information with them.
We use reasonable administrative and technical safeguards for information we handle. No website, network or electronic storage method can be guaranteed completely secure, so please contact us promptly if you believe your information or booking account has been misused.
7. Retention and your choices
We keep information for as long as needed to manage a request or booking, provide support, meet record-keeping requirements, resolve disputes and enforce agreements. You may ask us to correct or delete information, or ask a question about its use, using the contact details below. We may need to retain transaction records or information connected to an open booking where required by law or legitimate business needs.
To request account or personal-data deletion, email info@jastourtravels.in from the address or phone number associated with your request and include enough detail for us to identify it. We will review the request and explain if any information must be retained.
8. Contact
For privacy questions or requests, contact JAS Tour & Travels at info@jastourtravels.in or call +91 76960 35258. JAS is based in Mohali, Punjab.