1. Cancelling a booking
To request a cancellation, contact JAS as soon as possible by calling +91 76960 35258 or emailing info@jastourtravels.in. Include your booking reference, registered phone number and pickup time. A request is treated as cancelled when JAS confirms it. If the trip has already started, contact JAS immediately for assistance.
Any cancellation charge or amount retained will be based on the conditions shown when you booked and in your booking confirmation, together with applicable law. If a charge applies, JAS will identify it when confirming the cancellation. Where no driver or vehicle has been assigned and no specific cancellation condition applies, contact JAS to confirm whether the booking can be cancelled without charge.
If a passenger is unavailable, the pickup details are materially incorrect, or the driver cannot reach the passenger using the contact information supplied, the trip may be treated as a no-show or cancelled under the conditions disclosed for the booking. Please keep your phone available and ensure the pickup point is accurate.
2. Changes and disruptions
Request changes to the vehicle category, dates, duration, route or itinerary as early as possible. Changes are subject to availability and JAS confirmation; they may alter the fare or other booking conditions. Do not assume a change has been accepted until JAS confirms it.
If an assigned driver cancels or a vehicle becomes unavailable, JAS will make reasonable efforts to arrange a suitable replacement. If the booked service cannot be provided and no acceptable alternative is available, JAS will explain the available refund or other resolution for the portion of service not provided.
Road closures, severe weather, public emergencies, strikes and similar events may affect a trip. JAS will discuss a reasonable alternative where possible. Any refund, rescheduling or credit for such an event will depend on the booking conditions, the circumstances and applicable law; a credit will be offered only with its terms made clear.
3. Refunds
Where a refund is approved, JAS will normally return it to the original payment method. The time for the amount to appear depends on the payment provider and bank. JAS will provide an update if further information is needed to process the refund. Incorrect payment details supplied by a customer may delay processing.
A refund or credit may be considered when a provider cancels and no replacement can be arranged, a significant vehicle failure prevents the trip from continuing and is not reasonably resolved, a booking is changed or cancelled by agreement, or another refund entitlement applies under the booking confirmation or law. The amount will be based on the service paid for but not provided and any valid, previously disclosed cancellation conditions.
Amounts paid directly to a driver or other provider that are not shown on a JAS booking receipt are not collected by JAS and cannot be refunded by JAS. Keep receipts for tolls, parking or other direct trip expenses and contact JAS if you need help raising a concern with the provider.
4. Concerns and misconduct
Please report a trip or payment concern promptly, with your booking reference and supporting details, so JAS can review it. We may ask the customer and provider for relevant information before deciding what resolution is appropriate.
Abusive, threatening or unlawful conduct toward a driver, provider, passenger or JAS staff may result in a booking being stopped or cancelled and may be reported to the appropriate authorities. Any amount withheld or claimed in connection with an incident will be handled in accordance with the confirmed booking conditions and applicable law.
5. Contact us
For cancellations, refund requests or questions about this policy, contact JAS Tour & Travels at +91 76960 35258 or info@jastourtravels.in.